Project Nee – “You do not have the correct rights to login”

VMware HOL - Project NeeI’ve been fortunate enough to have been included in the public beta of VMware’s remote hands on labs (HoL) environment, Project Nee (Next-Generation Education Environment).  Project Nee is potentially a fantastic opportunity for VMware online product learning and familiarisation.  Kudos to VMware for making this available, as from my involvement with the EMC lab contribution during the past two VMworlds, I have a good appreciation of what is involved in architecting, creating and maintaining this HoL environment.  No small task even with the many years of VMworld HoL experience that VMware has under it’s belt.

I put my name down for consideration to be part of the beta as soon as the word got out that there was the opportunity to enlist.  After recently receiving an email containing my logon credentials along with the URL to the Project Nee site, support forums, etc., I finally had some spare time to give it a try, though upon trying to log in for the first time I received the following error message: “You do not have the correct rights to login”

VMware Project Nee Logon Error

I tried resetting my password though unfortunately this didn’t fix the problem.  It wasn’t immediately obvious the best way to have this issue looked at and hopefully resolved, though a little hunting around on the Project Nee forums found the following email address to contact with any such login problems:

VMware Project Nee HoL Email Support

So I emailed this address and in no time at all I had a polite reply from the support staff, informing they had resolved the problem and to try logging in again.  I thought it worth letting others know of the support email address to use in case they experience any similar login issues, as the correct email to use wasn’t immediately obvious.

Full marks to the Project Nee login support for being so responsive.  My next stop is to login and see how the interface looks and how well the environment performs.

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